ACCESSIBILITY (AODA) & PRIVACY

Introduction:

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and Accessibility Standard for Customer Service, the Royal Canadian Yacht Club is committed to ensuring that our services are accessible and offer the same opportunity and benefit to all Members and Guests. In addition we are committed to ensuring that the Club’s services are provided in a manner that is respectful of the dignity and independence of people with disabilities.

Communication:

The Royal Canadian Yacht Club will communicate with people with disabilities in a manner that takes into account their disability. We understand that communication styles vary and not all persons with the same disability use the same communication modalities. The RCYC will make every effort to ensure that our employees take this into consideration and, when not sure, to always ask our Members and Guests their preferred form of communication. In addition the RCYC employees are trained to communicate over the telephone in clear language and to speak slowly. We will offer to communicate by email if telephone communication is not suitable to their communication needs or is not available.

Use of Service Animal and Support Persons:

The Royal Canadian Yacht Club is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public. In addition, we ensure that all RCYC employees are adequately trained in how to interact with people with disabilities who are accompanied by a service animal. The RCYC is also committed to welcoming people with disabilities who are accompanied by a support person. Any Member or Guest with a disability who is accompanied by a support person will be allowed to enter the Club’s premises with his or her support person.

Assistive Devices:

The Royal Canadian Yacht Club is committed to serving our Members and Guests with disabilities who use assistive devices. We ensure that our employees are trained and familiar with various assistive devices that may be used while accessing our services here at the Club.

Notice of Temporary Disruption:

The Royal Canadian Yacht Club will provide Members and Guests with advance notice in the event of a planned or unexpected disruption in the facilities or services used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services if available.

Employee Training:

The Royal Canadian Yacht Club provides the necessary training to all employees who service our Members and Guests.

Our training includes:

Accessibly for Ontarians with Disabilities Act, 2005 (and the requirements of the customer service standards)
How to interact and communicate with people with various types of disabilities
How to service people who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in accessing our services
The RCYC’s policies, practices and procedures relating to the AODA customer service standard

Feedback Process:

The Royal Canadian Yacht Club is committed to exceeding expectations when serving Members and Guests with disabilities. We welcome and appreciate any feedback provided. All Members and Guests can submit their feedback to:

Royal Canadian Yacht Club
141 St. George Street
Toronto, ON M5R 2L8
416.967.7245 ext.0
member.services@rcyc.ca

Members or Guests who wish to provide feedback can complete the online feedback form below. They also have the option to speak to the Manager on duty regarding their concerns. All feedback that is provided will receive acknowledgement, along with any resulting actions based on concerns or complaints that were submitted.

Customer Feedback Form
AODA - Accessibility for Ontarians with Disabilities Act 2005
Integrated Accessibility Standards Policy
Integrated Accessibility Standards Multi-Year Plan

Privacy Policy

RCYC Privacy Policy